|What is an e.Statement?
An e.Statement is identical to your regular paper statement, except it is in an electronic format that you can view, print and download through Online Banking.
As of September 1, 2010, in addition to statements, we began to send notices such as CD and IRA Maturity and Interest Rate Change notices on your depository accounts. For loan accounts we began to send Maturity notices, Payment notices, Advance notices and all other loan notices electronically.
What are the benefits of e.Statements?
There are several benefits to enrolling:
- You can review your statement the same day it is created, rather than waiting for delivery of paper statements by mail.
- Reduces the risk of mail fraud and provides greater protection from identity theft.
- It is more environmentally friendly because it reduces the amount of paper required to produce monthly statements.
- Your account statements from the past 18 months are available to you, which make them a good resource for tax season.
How do I sign-up for e.Statements?
Simply login to Online Banking. Click on e.Statements Enroll from the account inquiry screen and follow the steps. You will receive an enrollment confirmation via email after you set up your account(s). You will also receive an email from us when your latest statement is available each month.
Please note, if the e.Statement Enroll button is not on your account inquiry screen, please call us toll-free at 1-855-629-7618 or complete our client service form to enroll.
Is there a difference between my e.Statement and my paper statement?
No. e.Statements contain all the same information as your paper statement.
Is there a fee for e.Statements?
No, e.Statements are FREE.
What software do I need to view e.Statements?
You need Adobe Acrobat Reader to view, print, and save your statement. If you do not have the software, you can download Adobe Acrobat Reader for free.
How do I view my e.Statement?
Login to Online Banking and select your account. Click the e.Statements button to proceed.
For clients with checking accounts combined to one statement, you will need to select the primary account that is listed as the first account on your paper statement.
How do I print my e.Statement?
To print an e.Statement, select the Print icon in your browser. If you have saved the e.Statement to your computer, you can print directly from the Acrobat Reader toolbar.
How do I save my e.Statement?
To save an e.Statement, select the "Save a Copy" icon and choose a file name for the statement.
Are e.Statements secure?
Yes. All your financial information is protected within Online Banking by our Enhanced Online Security.
If I sign-up for e.Statements, will I still receive a paper statement?
No, we will discontinue printing and mailing your paper statement after you enroll. However, you can view, save, and print your e.Statements anytime when you login to Online Banking.
How will I know when my e.Statement is available?
An e-mail message will be sent to the e-mail address you specify during enrollment to let you know when your statement is available.
What happens if I do not receive notifications that my e.Statement is available?
There are a few things you can check if you are not receiving notifications.
- Verify that your e-mail address is correct. You can check this in Online Banking under Options, and change or update your email address if it is incorrect.
- Make sure that you have added "HillcrestBankCustServ@hillcrestbank.com" to your trusted email sender's list.
- Contact us for further assistance at 1-855-629-7618.
Even if you have not received an e-mail notification from us, you still have the ability to log in to Online Banking to view your statements online.
When will I have access to my e.Statements once I enroll?
Your statements from the past 18 months will be available through Online Banking approximately one business day after you enroll. Subsequent e.Statements will be available at the same frequency as paper statements.
Beginning September 1, 2010 e.Statements became available for all Savings accounts, and electronic notices will be available for CDs, IRAs and loans. Notices created before September 1, 2010 are not available electronically for these accounts.
Will I still be able to see images of my checks?
Yes. If you currently receive check images with your paper statement, you will see the check images with your electronic statement.
How long are e.Statements available?
You will see up to 18 months of your most recent statements.
Which accounts are eligible to received e.Statements?
e.Statements are available for all consumer checking accounts as well as all other accounts that are part of a combined statement. As of September 1, 2010, e.Statements are available for all Savings accounts, and electronic notices are available for CDs, IRAs and loans that you opened prior to enrolling in e.Statements. To enroll a new Savings, CD, IRA or loan after September 1, 2010, select the account on the Account Summary page of Online Banking, then click the e.Statement enroll button.
What is a combined statement?
A combined statement is a checking account with one or more additional account(s) with the same ownership combined to a single statement.
Can joint owners view e.Statements?
Yes. Joint owners can view e.Statements as long as they have access to Online Banking. In order for the joint owner to view the e.Statement they will also need to enroll the account in e.Statements.
For joint owner accounts enrolled in e.Statements, can one owner receive e.Statements and the other owner receive paper statements?
No, if one account owner enrolls in e.Statements, paper statements will no longer be mailed to any of the account owners.
Will my tax forms be available on e.Statements?
No, we will continue to mail paper tax reporting forms such as 1099s.
What should I do if I want to discontinue e.Statements and receive paper statements on one or more of my accounts?
Contact us at 1-855-629-7618.