Call us Toll-Free: 855.629.7618
You can reach our Client Services and Solutions specialists by calling 855.629.7618. Associates are available 7 am (CT) - 8 pm (CT), Monday through Friday, and 8 am (CT) - 4 pm (CT), Saturday.
- Have you lost your debit card or suspect fraudulent activity on your card?
During business hours, please call our Client Services and Solutions team at 855.629.7618, or send us a secure message through Online Banking. After hours, call 855.629.7618 and select “Option 7” to speak with Client Support.
Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 855.629.7618 to order your new debit card.
Visit your local banking center
Write to Us
If you believe there is an error or are requesting information on your loan, write us at Hillcrest Bank, a division of NBH Bank, Attention: Loan Operations, PO Box 26528, Kansas City, MO 64196-6528. In your letter, give us the following information: your name and account number and a description of the error or a description of the information you are requesting.
Ask Us a Question
- To ensure your account information is protected, sign in to Online Banking to send a secure message. If you do not have access to Online Banking, enroll today.
- For general information, please review our Frequently Asked Questions.
- If you still need assistance, call us at 855.629.7618 to reach a Client Services and Solutions specialist.