Personal Banking FAQs

Hillcrest Bank Online Banking and the Hillcrest Mobile Banking app make it easy for Hillcrest Bank personal and small business clients to bank anywhere with convenient features such as: view balances and recent transactions, pay recurring and one-time bills, view statements, send money to people you know and trust, transfer funds between internal and external accounts, lock your debit card with card controls, self-service username and password resets, mobile check deposit (mobile app only), and enhanced small business features, including a convenient username toggle between Personal and Small Business accounts

No! Online and Mobile Banking are complimentary tools for our clients.

You can access Online Banking by visiting hillcrestbank.com, clicking the ‘Login’ button, and selecting ‘Personal Online’ or ‘Small Business Online’. For Mobile Banking, you can download the Hillcrest Mobile Banking app from the Apple Store or the Google Play Store.
If you are an existing User accessing the new system for the first time, click here for step-by-step instructions. If you are a new User, click here for step-by-step instructions.

You may easily convert to Online Paperless Statements during the enrollment process when you first enroll in Online or Mobile Banking. You may also enroll within Online Banking anytime by selecting your name in the top right corner, then Enroll under Paperless Statements, or from the Mobile Banking app by selecting ‘More’ then ‘Go Paperless’. You may login at any time to view your statements and notices, and statements are available online for up to 7 years.

Yes, Online Statements go back up to 7 years.

Transactions can be downloaded when viewing your account details page by selecting ‘Download’ above your transactions. You can then select your preferred formatting and time frame in which to download.

On our mobile app, after signing in, you can see your transactions by clicking on the account. You will be presented with a list of transactions in the ‘Transaction History’. Additionally, your account details can be viewed on the same screen by selecting the ‘Account Details’ button located above your transactions. Here, you will see your full account number, routing number, interest rate (if applicable) and current year to date and previous year dividends.

The mobile app provides a fast and easy way to make deposits on the go. Simply login to Hillcrest Mobile Banking and select ‘Deposit’ from the menu along the bottom of the screen. Follow the on-screen instructions to deposit your check(s).

Yes, you can now transfer funds between internal or external accounts in online or mobile banking.

You can send and transfer money in a variety of ways, including Internal Transfers between your accounts and you can also send and receive money through Zelle^® from Online Banking or the Hillcrest Bank Mobile Banking app.

If paying from an internal account, payments can be made from Online or Mobile Banking under the transfer section. You can also continue to utilize our Quick Pay feature to pay from an external account.

You can see future scheduled transfers by clicking on the account. They will show at the top of the transaction list within Online Banking and on the Hillcrest Mobile Banking app.

You can add an external account for transfers to/from your Hillcrest Bank account(s) by selecting ‘Transfers’, then ‘From Account’, then ‘Add New Account’. You can then add the account by authenticating with credentials or using micro deposits. If using the micro-deposit option, on the mobile app you can verify the micro-deposits by selecting ‘More’ in the bottom right, then selecting ‘Linked Accounts’. Under ‘External Accounts’ you will have the new relationship listed with blank spaces for the first amount and second amount. Once entered, selecting ‘Verify’ will complete the process. From Online Banking, you can click on your Name in the top right corner, then ‘Settings’ and ‘Link Accounts’.

External transfers take place immediately after submitting. It can take up to 5 minutes to show in your transaction history.

Friend to Friend is a new transfer tool that allows friends and family who also bank with Hillcrest Bank to transfer funds. The recipient will need to share their account number with you to set up the transfer.

We now provide a self-service password reset feature in online and mobile banking that will make it faster and more convenient to securely reset your password. You can also call our Client Services and Solutions team at 855.629.7618.

Alerts will need to be reestablished in our new Online and Mobile Banking system. To setup alerts go to ‘Settings’ and select ‘Alerts & Security’. If on a mobile device select ‘More’ and then ‘Alerts’.

You can turn your card on and off in the mobile app in the event you misplace your card or experience fraud. Our new platform also makes this option available within online banking.

You can easily change your Username/Password and update your Email Address/Phone Number by clicking ‘Setting’ then ‘Profile’ in online banking or by clicking ‘More’, then ‘Profile’ in the mobile banking app.

We now provide the ability to link your personal and business profiles together for easy connectivity. When you login to online banking, select ‘Remember This Device’ then select your name in the top right corner of the screen. Select ‘Link another profile’ and be directed to login to the other profile(s) you access. You will be prompted with a onetime security code to complete the linking process. You can then simply select your name in the top right corner and see a breakdown of any linked profiles.

Sign in to Online Banking and select the ‘Transfer’ tab to access Bill Payments.

From the ‘Pending Payments’ section on the Bill Payments page, click ‘Cancel’ for the appropriate payment, if it has not yet been sent. The ‘Cancel Payment?’ Window will appear. Click ‘Cancel Payment’ to complete cancelling your payment.

To establish a recurring external transfer, select ‘Transfer’, fill out the information and adjust the ‘Frequency’.

You have the option to instantly add or manually add an external account to your profile in either online banking or the mobile app. If you do not see your bank on the list, you will need to add using the manual process. If adding manually, you will need to verify micro-deposits under ‘Settings’ then ‘Linked Accounts’.

If you are a business using our Business Online platform, this transition does not affect you. These changes outlined do not apply to the Business Online system.

Yes, if your phone supports fingerprint or facial recognition such as Touch ID/Face ID, you can enable in the app, by logging in, selecting ‘More’, then under ‘Login & Security’ you can unlock for fingerprint or facial recognition.

Under ‘Settings’ click on the ‘Security’ tab and then you can add additional authentication devices or an authenticator app such as Google Authenticator.

You can easily log out of online banking by clicking on your name in the top right corner, then ‘Log out’.