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Mortgage FAQs
Navigating mortgage servicing, payments, and escrow accounts made simple. Get answers to your questions here.
Mortgage Servicing: Escrow
You can make an escrow only payment through our Quick Pay system, by visiting one of our banking centers or mailing the payment to PO Box 36200, Colorado Springs, CO 80936-3620.
Your mortgage loan payment may have changed due to an increase or decrease in your annual insurance premium or property tax bill. Each year we are notified by your insurance company and county treasurer of your bill amount and we will adjust the escrow amount included in your total monthly payment to ensure we are collecting enough to pay your insurance and tax bill. Your monthly loan payment can also change if you have an Adjustable Rate Mortgage (ARM) loan (please reference your promissory note for details).
Mortgage Servicing: Payments
Log into Online Banking and do a one-time transfer or setup a recurring transfer from your Hillcrest Bank account.
Set up a recurring ACH transfer from any financial institution by completing this form and emailing it to our Mortgage Servicing team at MortgageServicing@nbhbank.com.
Go to our free online payment service that offers you a fast and convenient way to pay your Hillcrest Bank loan directly from any checking or savings account. Our site provides two payment options — make a one-time payment or set up recurring payments to be drafted on the 1st of each month.
We also provide a convenient phone payment option. Just call 855.629.7618.
Mail a check to PO Box 36200, Colorado Springs, CO 80936-3620.
Visit us in person at one of our banking centers.
Please contact our Loss Mitigation team at 866.505.1468 to make arrangements.
A late fee will be assessed the evening of the 16th day. We are unable to change your due date.
The transfer and sale of mortgages is a common practice in the mortgage industry. It fulfills the need of investors and makes funds available for other homebuyers. A sold mortgage means we have sold the rights to collect the monthly payment. Everything about the loan stays the same except for the company you send your monthly payment to.
